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Every Proselyn tee is made to order — printed and assembled specifically for you only after you place your order. We don't hold pre-made inventory, which keeps our catalog wide and waste low. Because each item is custom-made, our return policy is built around quality and accuracy rather than open-ended returns. Please read it before you order.

At this time, returns, exchanges, and cancellations are not accepted. The one exception is our quality guarantee below: if an item arrives damaged, defective, or wrong, we will replace or refund it.

1. Made-to-order items are not eligible for change-of-mind returns

Since your item is produced uniquely for you, we cannot accept returns, exchanges, or refunds for buyer's remorse, a change of mind, or an incorrect size or color you selected at checkout. Please use the size guide on each product page before ordering. This is standard for made-to-order goods and allows us to keep prices fair.

2. We stand behind our quality — defects, damage & wrong items

We will gladly arrange a free replacement or a refund if your order arrives:

• Defective or misprinted — a manufacturing flaw, a printing error, or a fault in the blank garment;
• Damaged in transit — the item arrives physically damaged; or
• Incorrect — you received a different product, design, size, or color than what your order confirmation states.

This is your exclusive remedy for such issues and is the extent of our warranty (see also the disclaimers in our Terms of Service).

3. How to make a claim

Email support@proselyn.com within 10 days of the delivery date with:

• your order number;
• a clear photo of the item showing the defect, damage, or error; and
• a photo of the shipping label / packaging if the item arrived damaged.

We review every claim individually. Once approved, we will reship a replacement at no cost to you, or issue a refund to your original payment method. Claims submitted after 10 days, or without the information above, may not be eligible.

4. What is not covered

• Normal wear, or damage caused by improper washing, drying, or care (please follow our Care Instructions — failure to do so voids defect claims for print damage);
• Minor variations in color, print placement, or fabric that are inherent to the printing process and to viewing colors on different screens (these are not defects);
• Items marked "final sale," promotional, or gift cards, which are non-returnable and non-refundable.

5. Order changes & cancellations

Because every item is made to order and enters production quickly, we do not accept order changes or cancellations once an order has been placed. Please review your size, color, and shipping details carefully before checkout. The only exceptions are the quality remedies described in Section 2 above.

6. Incorrect or undeliverable addresses

You are responsible for entering a complete, accurate shipping address. If an order is returned to us or lost because of an address error, an undeliverable address, or an unclaimed package, you are responsible for the cost of reshipment. We are not able to refund orders lost due to an incorrect address you provided.

7. Lost or delayed shipments

If your tracking shows your order is significantly delayed or lost in transit, contact us and we will work with our fulfillment partner and the carrier to investigate and, where appropriate, file a claim and reship or refund. Please see our Shipping Policy for delivery-time expectations and carrier limitations.

8. Refusal of abusive claims

We reserve the right to refuse or limit returns, replacements, or refunds where we reasonably determine a claim is fraudulent, abusive, or made in bad faith.