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Proselyn items are printed to order and shipped worldwide through our fulfillment partner. Here's what to expect.
1. Production time (made to order)
Because nothing is pre-made, every order goes through production first. Production typically takes 2–5 business days before your order ships. Production time is separate from, and in addition to, shipping transit time.
2. Estimated delivery times
Once your order ships, estimated transit times are:
| Destination | Standard (after production) | Express (after production) |
|---|---|---|
| United States & Canada | 3–4 business days | 1–3 business days |
| International (rest of world) | 5–20 business days | 1–3 business days |
Total estimated time to your door = production (2–5 business days) + the transit time above. These figures are estimates provided by our fulfillment partner and the carriers; they are not guarantees. Delivery can be affected by carrier delays, weather, customs, peak seasons, and other factors outside our control, and we are not liable for delays once an order has been handed to the carrier.
3. Shipping rates
Shipping is calculated at checkout based on your destination and the items in your order. Free shipping is available on U.S. orders over $100; international orders are shipped at a calculated rate and are not eligible for free shipping. The rate shown at checkout is the final shipping charge for your order.
4. Where we ship from & to
Orders are produced and shipped from our fulfillment partner's facilities (located in the United States, Europe, and other regions) and routed from the location best able to fulfill your order. We ship to most countries where carriers operate. Items in the same order may occasionally be produced in, and ship from, different facilities and arrive separately at no extra cost to you.
5. International orders — customs, duties & taxes
For international orders, any customs fees, import duties, taxes, or handling charges are your responsibility and are not included in our product prices or shipping charges. These are levied by your country's customs authority and collected by the carrier, typically on delivery. We have no control over these charges and cannot predict them. Refusing a package due to customs charges does not entitle you to a refund.
6. Tracking
When a tracking number is available, it will be provided by email so you can follow your order. Tracking availability and detail vary by destination and shipping method.
7. Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by you; reshipment in those cases is at your cost (see our Return & Refund Policy).
8. Lost, stolen, or damaged in transit
If a package is lost in transit or arrives damaged, contact us at support@proselyn.com and we will assist, including filing a claim with the carrier or fulfillment partner where appropriate. We are not responsible for packages marked "delivered" by the carrier that are then stolen or lost at your address.
